The Propen project looks into the current service design discipline and focuses on the student community as its context. The research phase of the project involved revision of the literature around exhibition design, service design, and UX design. The creation phase included the visual analysis of different exhibition experiences both physical and online. The development process included various iterations, testing and validation through conversations with my peers as well as experts.
The ultimate aim of the project is to promote a more active and closer service design student community through a curated repository of service design projects. Service design outcomes are varied in format and content from those of product design; the documentation of the research process as well as the creation and development process support decision-making processes which are key to understanding the outcomes. In this way, Propen facilitates the service design documentation process for designers to then let others understand the outcomes in a more visual and ‘organised’ way.