Project – Doing It Together
A concept of The Hub was developed and aiming to provide and improve existing and create new strategies for communicating information and improvements between Austin and its patients. The Hub will focus on physical interactions with patient and to provide greater and easy access to information for patient and visitors. Furthermore, to alter people’s directions as they walk through these information to provide a sense of care and comfort in the environment.
Throughout the project, methods of Co-design were employed approaches to this design project to develop a sustainable solution for this design challenge. The Hub will allow patients and visitor to easily access Austin news update and Austin activities. Meanwhile, provide a pleasant atmosphere as they entry or leave Austin. The project question raised as the Department of Patient Engagement Centre realised the difficulties of engaging with their patient in Austin Hospital.
The issues of current engagement methods employed in Austin were conducted through numerous survey forms. The problem was these feedback mechanisms were designed from Austin’s (Clinical) perspective rather than patient’s perspective to serve the purpose of seeking for improvements of their services. Patient’s experience and emotion were often ignored. Opportunity has been discovered, the idea of this project is to design an information access point for patient and visitor to engage with Austin.