MoTion – EV is a service that provides mobile charging station for Electric Vehicle (EV) users with low electricity and unable to reach a charging station. Through this service, it aims to increase the adoption of EV by improving the user experiences and undertaking the psychological issue behind owning an EV. In order to do so, Service Design methods were used as a research tool by analysing current services and experiences, which led to creating a service revolving around the issue of Range Anxiety.

Highlighting the MoTion – EV’s values, the vehicle is designed to carry utilities and necessities that will accommodate an EV user needs when they are using the service to charge their EV. The vehicle itself will be autonomous because the vehicle only needs to go from point A to point B. When the vehicle reaches the EV user, the interaction between the user and vehicle will be the same as an EV user with a normal charging station. Since there is an element of waiting time, the service provides utilities that are mostly DIY to any car user, such as; air pumps for tyres, cleaning utilities, and snacks and beverages.

MoTion – EV’s list of features aims to reduce the psychological issue of having range anxiety when owning an EV. The service can also be viewed as a tool to encourage and increase the adoption of EV. Looking forward into the future of the design, the service can potentially be incorporated in businesses like car/EV insurance and roadside assistance businesses.