Life After Death
How might awareness and the dialogue of organ and tissue donation decisions be prompted by a communication tool?
The prospects of a successful organ transplant are miniscule, and the opportunity for increasing the rates of donation are as complex as they are sensitive. This problem is compounded by only one-in-five Australians formally registering to donate their organs, and a false public perception that registration constitutes legal consent.
Of all the people that die, whether registered or not, only 1% are deemed medically suitable for donation. Forty percent of those who are medically-eligible donors, have family members refuse to provide post-mortem consent for the donation of their loved one’s organs and tissue. Research indicates that the key to a successful donation is clear communication of a donor’s intentions to their loved ones. However conversations surrounding death and organ donation can be uncomfortable for families, and in many instances taboo.
Through the application of service design principles, the complexity of the current donation system, where the family has the final say, is broken down to instigate a sensitive and meaningful conversation. Life After Death employs processes including scenario development and exploratory design games, to debunk misconceptions about the organ donation system. It aims to make plain the often complex medical and legal terminologies and strictures, and to facilitate a constructive dialogue about post-mortem decisions through a combination of design communication elements.